Refund & Cancellation Policy

Welcome to VIP Number Solution, operated by Sachin Enterprises (“we,” “our,” or “us”). This Refund & Cancellation Policy explains the terms applicable to enquiries, orders, payments, cancellations, and refunds for VIP and fancy prepaid mobile numbers offered through our website.

By placing an order or making a payment through our website, you agree to the terms described in this policy.

• An order or booking request is considered confirmed only after verification and confirmation by our authorized representative.
• Availability of a VIP or fancy mobile number is subject to change until the order is confirmed.
• Submission of an enquiry or booking request does not guarantee ownership, reservation, or activation of a mobile number.
• Customers must provide accurate contact and transaction details when placing an order.

• Customers who wish to cancel an order must contact us as soon as possible using the contact details provided below.
• Cancellation requests will be reviewed based on the current status of the order, payment, number reservation, and transfer or activation process.
• Orders that have already been processed, transferred, activated, or completed may not be eligible for cancellation, except where required by applicable law or agreed otherwise in writing.
• Any applicable cancellation charges or deductions will be communicated to the customer before processing the cancellation, where applicable.

A refund may be considered under the following circumstances:

1. Payment deducted but order not confirmed: If the payment has been successfully deducted but the order cannot be confirmed, we will verify the transaction and arrange a refund where appropriate.
2. Number unavailable: If the selected number becomes unavailable and we are unable to provide the agreed alternative, the customer may be eligible for a refund of the amount paid for that order.
3. Order cancelled by us: If we cancel a confirmed order and cannot fulfil the agreed service, the eligible amount paid will be refunded.
4. Duplicate payment: If a customer makes the same payment more than once for a single order, the verified excess payment will be refunded.
5. Other valid cases: Refunds may be considered in other circumstances in accordance with applicable law and the specific terms agreed with the customer.

Subject to applicable law and the terms of the transaction, refunds may not be available in the following circumstances:

• The order has been successfully completed and the agreed service has been provided.
• The mobile number has been transferred, activated, or otherwise delivered as agreed.
• The customer changes their mind after the service has been completed.
• Incorrect information was supplied by the customer, resulting in delays or failure to complete the transaction.
• The customer fails to complete required verification or documentation within the applicable timeframe, where the failure is attributable to the customer.

Nothing in this policy excludes any refund, cancellation, or other right that cannot lawfully be excluded.

• Approved refunds will normally be initiated within 7–10 business days after approval and verification.
• The time taken for the amount to appear in the customer's account may depend on the bank, payment gateway, card issuer, or other payment service provider.
• We may request the transaction ID, order ID, payment receipt, or other reasonable information required to verify the claim.
• If a refund is delayed beyond the stated period, the customer may contact our support team for an update.

Where possible, refunds will be processed through the original payment method used for the transaction. If this is not possible, an alternative method may be agreed upon after appropriate verification.

Customers should not share their passwords, UPI PINs, card PINs, or OTPs with anyone claiming to process a refund.

For cancellation requests, refund enquiries, or payment-related concerns, please contact:

Business Name: Sachin Enterprises
Website: VIP Number Solution
Address: 2nd Floor, Sai Corner Building, Chitle Road, Ahmednagar, Maharashtra – 414001, India
Phone: +91 9607300300
Email: sachinberad4949@gmail.com

Please include your order reference, transaction ID, payment date, and a brief description of your request.

Sachin Enterprises reserves the right to update this policy when necessary. Any revised version will be published on the website with the updated effective date.

This policy shall be interpreted in accordance with applicable laws of India. Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable law.